Candidates are required to apply their understanding to a variety of simple business situations and should be able to make simple decisions based upon the analysis and evaluation of information provided.

Motivating EmployeesThe importance of a well-motivated workforce;
Methods of motivation.
Organisation and ManagementDraw, interpret and understand simple organisational charts;
The role of management;
Leadership styles;
Trade unions.
Recruitment, Selection and Training of EmployeesRecruitment and selecting employees;
The importance of training and the methods of training;
Why reducing the size of the workforce might be necessary;
Legal controls over employment issues and their impact on employers and employees.
Internal and External CommunicationWhy effective communication is important and the methods used to achieve it;
Demonstrate an awareness of communication barriers.
Exam Styled Question