Candidates are required to apply their understanding to a variety of simple business situations and should be able to make simple decisions based upon the analysis and evaluation of information provided.
Topic | Content |
Motivating Employees | The importance of a well-motivated workforce; Methods of motivation. |
Organisation and Management | Draw, interpret and understand simple organisational charts; The role of management; Leadership styles; Trade unions. |
Recruitment, Selection and Training of Employees | Recruitment and selecting employees; The importance of training and the methods of training; Why reducing the size of the workforce might be necessary; Legal controls over employment issues and their impact on employers and employees. |
Internal and External Communication | Why effective communication is important and the methods used to achieve it; Demonstrate an awareness of communication barriers. |